Last updated: this policy applies to all personal information collected by AANDSFREIGH via https://aandsfreigh.site and in the course of providing freight and logistics services.
1. Our commitment to your privacy
AANDSFREIGH respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, disclose and protect personal information in accordance with the New Zealand Privacy Act 2020 and its information privacy principles.
2. Information we collect
We may collect the following types of personal information:
- Your name, business name and contact details (including email address) when you submit an enquiry or quote request through our website or contact us directly.
- Delivery and collection details, addresses and consignment information necessary to provide freight and logistics services.
- Communication records, including emails and correspondence between you and AANDSFREIGH.
- Website usage information, such as browser type, device information and pages visited, collected through standard web analytics and cookies.
3. How we collect information
Personal information is generally collected directly from you when you complete a form on our website, send us an email, or engage our services. We may also collect information from third parties where you have authorised this, or from publicly available sources, in accordance with the Privacy Act 2020. We collect personal information only by lawful and fair means and not in an unreasonably intrusive manner.
4. How we use your information
We use personal information for purposes including:
- Providing freight and logistics services, including quoting, scheduling, tracking and delivering consignments.
- Responding to enquiries and communicating with you about our services.
- Invoicing, account management and record keeping.
- Improving our website and services.
- Complying with legal and regulatory obligations.
We will not use or disclose personal information for any purpose other than the purpose for which it was collected, unless you consent or the use is otherwise permitted by the Privacy Act 2020.
5. Disclosure of your information
We may disclose personal information to:
- Our staff, contractors and subcontractors involved in providing freight and logistics services.
- Third-party carriers, logistics partners and service providers who assist with deliveries.
- Professional advisers, such as accountants or legal advisers, where necessary.
- Government agencies, regulators or law enforcement, where required or permitted by law.
We do not sell or rent personal information to third parties. Where information is disclosed to service providers, we take reasonable steps to ensure those providers protect the information in accordance with the Privacy Act 2020.
6. Storage and security of information
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification or disclosure, and from other misuse. Information is stored securely in electronic form with appropriate technical and organisational safeguards. Where personal information is stored with cloud or hosting providers, this may involve storage outside New Zealand; we take reasonable steps to ensure such providers are subject to comparable privacy protections.
7. Access to and correction of your information
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request correction of that information if you believe it is inaccurate. To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe and may ask you to verify your identity before releasing information.
8. Cookies and website analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can configure your browser to refuse cookies or to alert you when cookies are being used. Refusing cookies may affect some functionality of the website.
9. Retention of information
We retain personal information only for as long as is reasonably necessary for the purposes for which it was collected, to meet legal, accounting and regulatory requirements, and to protect our legitimate business interests. When information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.
10. Privacy breaches
If a privacy breach occurs that may cause serious harm to an individual, we will follow the notification requirements of the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.
11. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.
13. Contact us about privacy
If you have any questions about this Privacy Policy, wish to request access to your personal information, or wish to make a complaint about how we handle your information, please contact us:
AANDSFREIGH
Christchurch, New Zealand
Email: ceo@aandsfreigh.site
Website: https://aandsfreigh.site
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.