Terms of Service

1. Our services

AANDSFREIGH provides freight and logistics services throughout Christchurch, Canterbury and across New Zealand, including general freight cartage, palletised freight, linehaul transport and delivery coordination. The specific services to be provided for your job will be set out in your quote or booking confirmation. If there is any conflict between these terms and a written agreement we have signed with you, the signed agreement prevails to the extent of the conflict.

2. Quotes and bookings

• Quotes are valid for 14 days from the date of issue unless we state otherwise in writing.
• Quotes are based on the information you provide, including the description, weight, dimensions and addresses for your freight. If any of that information proves inaccurate, we may revise the price before or during carriage.
• A booking is confirmed once we accept your booking request in writing (which includes email).
• Unless otherwise stated, prices are in New Zealand dollars and include GST.

3. Payment

• Unless we agree otherwise in writing, invoices are payable within 7 days of the invoice date.
• We may decline further work, or hold goods in our possession, until overdue amounts are paid in full.
• Overdue amounts may attract interest and reasonable recovery costs.
• If you dispute an invoice, please contact us promptly so we can work through it with you. You must still pay any undisputed amounts by the due date.

4. Your obligations

You confirm and agree that:

• you are the owner of the goods, or you are properly authorised by the owner to arrange their carriage;
• all descriptions, weights, dimensions and addresses you provide are accurate and complete;
• goods are packed, labelled and presented so they can be handled and transported safely;
• safe and legal access, parking and loading facilities are available at each pickup and delivery address;
• you will not include any prohibited, illegal or undeclared dangerous goods in any consignment.

5. Access, delays and waiting time

Our prices include a reasonable amount of waiting time at pickup and delivery (typically 30 minutes at each address). Where delays beyond that reasonable time are caused by site access issues, unavailability of the consignment, or other matters within your control, additional waiting time may be charged at our standard rates. Delivery timeframes are estimates only and are not guaranteed unless we expressly agree otherwise in writing.

6. Restricted and dangerous goods

Dangerous goods must be declared before booking and must comply with all applicable New Zealand requirements, including the Land Transport Rule: Dangerous Goods 2005. We may refuse carriage of any goods that are dangerous, hazardous, illegal, improperly packed or inadequately labelled. If undeclared dangerous or restricted goods are discovered in a consignment, we may refuse, suspend or terminate carriage immediately, and you will be responsible for all resulting costs and losses.

7. Insurance and high-value goods

Unless we expressly agree in writing to carry goods at a different basis, goods are carried at limited carrier’s risk as described in section 8. If your goods are valuable, fragile or time-critical, we recommend you arrange your own freight insurance. Please tell us before booking if your consignment is worth more than NZ$2,000 so we can discuss the right arrangement for you.

8. Liability for carriage

The carriage of goods by us is subject to the Contract and Commercial Law Act 2017. Unless we agree otherwise in writing, goods are carried at limited carrier’s risk, and our liability for loss of or damage to goods is limited to the extent provided by that Act. We are not liable for indirect or consequential loss, loss of profit, or loss of business opportunity, to the extent permitted by law. Nothing in these terms limits or excludes any liability we cannot limit or exclude by law.

9. Consumer Guarantees Act 1993

If you are a consumer and our services are of a kind ordinarily acquired for personal, household or domestic use, the Consumer Guarantees Act 1993 may apply. Nothing in these terms limits or excludes your rights under that Act. If you acquire our services for the purposes of a trade or business, you agree, to the fullest extent permitted by section 43 of the Consumer Guarantees Act 1993, that the Act does not apply to those services.

10. Fair Trading Act 1986

Nothing in these terms is intended to limit, or has the effect of limiting, your rights under the Fair Trading Act 1986, except to the extent that the Fair Trading Act 1986 expressly permits such limitation or exclusion.

11. Cancellations and changes

You may cancel or change a booking by contacting us as soon as possible. Where a vehicle has already been dispatched, or where cancellation occurs on short notice, a reasonable cancellation fee may apply to cover our costs. We may also cancel or reschedule a booking where required for safety, legal or operational reasons, and we will work with you to arrange an alternative where we can.

12. Events outside our control

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including severe weather, road closures, natural events, accidents, industrial action, or instructions or delays from third parties such as ports, carriers or authorities. In those circumstances we will communicate with you promptly and use reasonable efforts to minimise disruption.

13. Privacy

We collect and handle personal information in accordance with the Privacy Act 2020 and our Privacy Policy. The information we collect is used to provide quotes, carry out bookings, and communicate with you about our services.

14. Intellectual property

All content on this website, including text, branding and layout, is owned by or licensed to AANDSFREIGH and is protected by New Zealand and international copyright law. You may not reproduce or reuse our website content for commercial purposes without our prior written consent.

15. Governing law

These terms are governed by the laws of New Zealand, and the parties submit to the exclusive jurisdiction of the New Zealand courts.

16. Changes to these terms

We may update these terms from time to time. The current version will always be published on this page, and the “last updated” date above will be revised. Continued use of our services after an update constitutes acceptance of the updated terms.

17. Contact us

If you have any questions about these terms, or wish to raise a claim or dispute, please email us at ceo@aandsfreigh.site or use the form on our Contact page. We aim to acknowledge all correspondence within two business days.

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